1. What type of photos should you upload?
To enable us to craft the most compelling art, we recommend submitting a diverse set of photographs.
Please provide a minimum of 10 close-ups, 5 side profiles, 5 chest-up images, and 5 full-body shots.
Variety is paramount, encompassing different expressions, locations, backgrounds, and perspectives.
Once payment is received, we will send a guide and an upload link for your images.
2. What photo formats do we accept?
We accept photo formats including JPG, PNG, and HEIC, ensuring compatibility with most commonly used file types.
However, kindly note that we do not support AVIF or GIF files.
3. How long will it take to receive your art?
Quality artwork is our priority. Typically, you can expect the delivery of your pet's artwork within 1 to 3 business days from the moment we receive your pet's images. We work diligently to ensure a prompt and satisfying experience for you.
4. What do we do with your photos after training?
Your photos play a crucial role in training our AI model to create your personalized artwork.
Subsequently, we diligently delete both your photos and the AI models from our servers within 7 days.
5. Where is your data stored?
Your valuable data is securely and meticulously stored on servers located within the United States.
6. Is the payment process secure?
Absolutely, your payment security is a priority for us. We utilize Square for payment processing and want to reassure you that we do not retain any of your credit card information.
7. Can you receive an invoice for your purchase?
Certainly, we facilitate your record-keeping by promptly providing an invoice for your purchase, which you will conveniently receive in your email.
8. Can you use your photos anywhere?
Yes, you possess the freedom to use your photos as you see fit. Feel free to feature them on your social media profiles, website, or any other platforms you desire.
9. Can I request any specific customization for the artwork?
Absolutely! We offer options for customization. You can specify your preferences for art style or background to make your artwork even more special.
10. What is the cost of your service?
For pricing details, please visit our pricing page on our website.
The cost of our service may vary based on your specific requirements.
11. Do you offer refunds or revisions?
We do not offer refunds or revisions.
12. What happens if my pet's photos are low quality or unclear?
If your submitted photos are of low quality or unclear, please reach out to our customer support team, and we'll guide you on how to proceed.
13. Do you offer international shipping?
We do offer international shipping for physical art. Shipping costs may vary based on your location. Please check our shipping information for more details.
14. Can I order multiple pieces of art at once?
Certainly! If you want to order art for multiple pets or in bulk, please contact our customer support, and we can provide you with the best options and any applicable discounts.
15. How can I contact your customer support?
You can reach our customer support team by support link in your email.
We're here to assist you with any inquiries or issues.
16. What happens if I don't receive my artwork within the estimated time frame?
If you don't receive your artwork within the estimated time frame, please contact our customer support, and we'll investigate the status of your order and provide you with updates.
17. What rights do you have over the artwork created from my pet's photos?
You retain full ownership of the digital or physical art created from your pet's photos.
We do not retain any rights over the artwork. However, please note that BEARSSKILLS may use the images for social media and advertising purposes to showcase our work and services.
